Sovereign AI for government

The AI operating layer for government and council

Citizens ask, CivicOne acts - 24/7, in plain language, fully logged.

Start free trialSee how it works
Jurisdiction-locked dataConnects to existing systemsStaff stay in control
yourcouncil.nt.gov.au
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CivicOne Assistant
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Trusted by councils and public agencies

City CouncilShire CouncilRegional CouncilTerritory AgencyLocal Government AreaMunicipal AuthorityCity CouncilShire CouncilRegional CouncilTerritory AgencyLocal Government AreaMunicipal Authority
The actual product

What residents actually see

Embedded on your site. No app. No portal to learn.

yourcouncil.nt.gov.au
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How can I help you today?

Ask me anything about council services, news, or available resources.

What services are available?Report an issue
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Built with CivicOne

Government services are stuck. The systems, not the people.

Endless call volume

Millions of repetitive enquiries. One at a time. Business hours only.

Fragmented systems

CRMs, bookings, waste, rates - all separate, all manual re-entry.

Citizens expect more

24/7 self-service expected. Phone queues and PDF forms delivered.

CivicOne handles the routine. Prepares the complex. Frees your people for judgement calls.

Question in. System update out.

Step 1

Citizen asks

Plain English. Any channel. No app, no portal.

Step 2

CivicOne acts

Agents clarify, check systems, apply your rules.

Step 3

Done. Logged.

Booking made. Case logged. Reference sent.

LoggedAuditableReversibleRule-governed

What citizens can do

Missed bin? Reported and logged in 60 seconds - no phone call.

60% handled without staff

CivicOne Assistant

Fewer calls, automated

48 hrs

Pilot to first live interaction

24/7

Citizen service, always on

Zero

Sovereignty compromises

*Indicative pilot programme figures.

Councils stay in control. Always.

Not a black box. A dedicated control centre for every council.

  • Set what's automated vs. staff-approved
  • Manage the AI's authoritative content
  • Define rules and escalation thresholds
  • Full audit trail, every interaction

Rules change 1 July? Update the policy. Done. No engineering ticket.

app.civicone.ai/admin
CivicOne Admin

Platform dashboard

Overview of workflows and citizen activity

Active workflows

5

+1 this quarter

Citizen interactions

2,684

+9.8% vs last month

Messages this month

23,800

+10.8% vs last month

Automation rate

58%

+3pts vs last month

Platform activity

Sessions MessagesLive
AprMayJunJulAugSepOctNovDecJanFebMar

Workflows at a glance

Waste & recycling1,247
Facility bookings389
Events & activities892
Planning enquiries156

AI agent activity

1Understanding8,420
2Rules & data6,180
3Clarification4,310
4Execution3,260
5Escalation1,140

Ready to transform citizen services?

30-minute discovery call. See it connect to your systems.

Start free trialBook a discovery call

Pilot deployment: 4–6 weeks.