The platform

One platform. Every government workflow.

The AI operating layer between your citizens and your systems - governed entirely by your council.

Cloud SaaSOn-premiseSovereign cloud

How the stack is built

Citizen layer

Council websiteMobileVoiceIn-person kiosk

Citizens interact through channels they already use

Requests & queries

CivicOne platform

Natural language understandingAI agent orchestrationRules engineKnowledge managementIntegration hubAudit & compliance

CivicOne's AI operating layer - governed by your rules

Actions & updates

Your existing systems

CRM / case managementBooking platformWaste managementRates systemNotification channelsDocument management

Your existing systems - untouched, just connected

Agentic AI

Specialist agents, not one big model

Each agent owns one step. None can act outside your configured rules.

Understanding Agent

Interprets the request, identifies the service

Clarification Agent

Asks only what's still needed

Rules & Data Agent

Applies rules, checks live data

Execution Agent

Creates the booking, logs the case

Escalation Agent

Briefs staff when judgement is needed

Knowledge management

Built for service managers, not engineers

Policy documents

Upload FAQs, procedures, guidance

Authoritative sources

Configure per workflow

Version control

Full change history, always

Role-based access

Owners manage, managers approve

Integration & orchestration

Connects to systems you already run

Pre-built connectors

APIs into CRM, booking, waste, rates

Full context logged

Every interaction, every field

Instant confirmation

Reference number to the resident

Complete audit entry

What, by which agent, under which rule

Compatible with: [Insert: council system integrations list]

Human-in-the-loop

Automated where it's safe. Prepared where it's not.

Fully automated
  • Simple hall bookings
  • Standard waste requests
  • Event information
  • Routine status checks
Prepared for staff
  • Complex event approvals
  • Concession applications
  • Unusual circumstances
  • Anything needing discretion
Staff get a full brief - not a vague alert.

Widget & coexistence

Enhances your site. Doesn't replace it.

A floating widget or embedded chat. Citizens exit any time. No redesign required.