Request to action - in seconds
What happens between a question and a government system update.
Citizen makes a request
Types or dictates it, in their own words, on your existing website.
CivicOne Assistant
My bin wasn't collected this morning
Understanding Agent interprets
Identifies the service. Never guesses - asks instead.
Waste & recyclingMissing: address
Clarification, if needed
Only asks for what's actually missing.
CivicOne Assistant
I can check that for you. What's your address?
12 Cavenagh Street, Darwin
Rules & Data Agent checks
Live systems queried. Council rules applied.
Schedule verifiedRule appliedRecord matched
Decision point
Automated where rules allow. Escalated where they don't.
Automated
Action taken. System updated. Reference sent.
Prepared for staff
Full brief routed to the right person.
Audit trail completed
What was asked, understood, decided, and done - fully traced.
Ref #WR2847 · Logged · Rule: missed-collection-v3